Customer Support Executive

About the role

We are seeking a Customer Support Executive to join our Sales department in Bengaluru in a hybrid work environment. This role is ideal for a proactive professional with 1-3 years of experience who is passionate about delivering excellent customer service, supporting customer retention, and ensuring timely resolution of queries and concerns. The ideal candidate will act as a key point of contact for customers, helping maintain strong relationships while contributing to overall sales and service excellence. In this role, you will manage customer interactions with professionalism and empathy, handle escalations effectively, and coordinate with internal teams to resolve issues efficiently. You will play an important part in enhancing customer satisfaction, strengthening retention efforts, and supporting a seamless service experience that aligns with business goals.

Responsibilities

Handle customer inquiries and provide accurate, timely support Manage customer complaints and escalations with professionalism Support customer retention by building positive relationships and addressing concerns proactively Coordinate with internal teams to resolve service-related issues Maintain clear records of customer interactions and follow-ups Ensure consistent service quality and customer satisfaction Assist the Sales team by supporting customer communication and issue resolution

Skills