Customer Service -NON VOICE

About the role

We are looking for a Customer Service - Non Voice professional to join our Support team in Bengaluru (office). This full-time role is ideal for someone with strong data entry experience and a customer-focused mindset, who can manage service requests accurately and efficiently through non-voice channels such as email, chat, or ticketing systems. The ideal candidate will have 2 to 4 years of overall experience and at least two years of hands-on data entry experience. You will be responsible for maintaining accurate records, resolving customer queries in a timely manner, and supporting day-to-day operations with attention to detail, professionalism, and a commitment to service quality.

Responsibilities

Handle customer queries and service requests through non-voice communication channels Accurately enter, update, and maintain customer data in internal systems Review information for completeness and correctness before processing Resolve routine issues and escalate complex cases when needed Track and follow up on open tickets to ensure timely resolution Maintain service quality, productivity, and accuracy standards Collaborate with internal teams to support smooth issue resolution Document interactions and update case notes clearly and consistently

Skills