Customer Service Associate

About the role

We are looking for a Customer Service Associate to join our Customer Service Department in Noida Sector 62. This full-time, office-based role is ideal for candidates with 0 to 5 years of experience who are passionate about delivering a positive customer experience. The ideal candidate will be responsible for handling customer inquiries, resolving issues efficiently, and maintaining a professional and courteous approach in all interactions. The role requires exceptional verbal and written communication skills, strong problem-solving ability, and a customer-first mindset. You will work closely with internal teams to ensure timely resolution of customer concerns and contribute to maintaining high service standards. This position offers an opportunity to build a strong foundation in customer support within a collaborative work environment.

Responsibilities

Respond to customer inquiries via phone, email, or chat in a timely and professional manner Resolve customer issues and complaints effectively while maintaining a positive customer experience Document customer interactions accurately in the system Coordinate with internal teams to address and resolve escalated cases Follow up with customers to ensure issues are resolved satisfactorily Maintain knowledge of company products, services, and policies Meet individual and team service quality and productivity targets

Skills